FAQ's - Frequently Asked Questions
Q: How do you ensure quality of your cleaners?
A: We receive around a hundred calls from prospective cleaners every week in response to our advertisements. They are interviewed at our office to ensure the suitability of the applicant. In addition to that we require cleaners to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer, only a few of them go through our screening process successfully.
Q: Can I specify the day the cleaner comes?
A: You can specify the day for the cleaner to come. We will make every effort to supply you with a suitable cleaner for the chosen day.
Q: How long will it take you to find me a cleaner?
A: We try to supply you with a suitable cleaner within 5 working days. Sometimes it may take a little longer depending on your location, what days you want, type of clean required etc…
Q: What do I do if the cleaner doesn't turn up?
A: Notify us immediately.
Q: What happens if the cleaner cannot gain access (i.e. I am out)?
A: If you have notified us prior to the event, nothing the cleaner will simply not arrive, if you are delayed unexpectedly the cleaner will normally wait up to 30 minutes but the full payment will be required (see terms and conditions).
Q: What happens if the cleaner let us down?
A: We are very careful and thorough in the selection of the cleaners and one very important quality we look for in cleaners is that they are reliable. However, the cleaners' circumstances may change and they might let you down at one stage. Call us as soon as you can (you'll be surprised but you'll probably know before we do), we will find out why you have been let down and try to resolve it for you or if you prefer supply you with a new cleaner.
Q: Who is responsible for providing the cleaning products and materials?
A: You are responsible for supplying cleaning materials and equipment in addition to making arrangements for access to your home.
Q: What happens if I am dissatisfied with the service provided by the cleaner?
A: Notify us, we will try to resolve the matter.
Q: Are there any restriction placed on the cleaner, with regards to what they will clean?
A: Yes, they will not perform any deep or specialised cleaning of any antique, delicate or valuable items. Also they will not do outside window cleaning unless it's on the ground floor. They will also not move any fragile items, heavy furniture or clean items which require the cleaner to climb a ladder.